Effective Date: May 7, 2025

Email Address: info@brightgridenergy.online

At Bright Grid Energy, we strive to ensure customer satisfaction with our electricity services. Please read our refund policy carefully to understand your rights and our responsibilities regarding refunds.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• You were charged in error.
• Service was not delivered as agreed due to a technical issue on our end.
• A cancellation was made within the eligible period as defined in your service agreement.

2. Non-Refundable Situations

Refunds will not be issued for:

• Charges that were properly processed based on your service usage.
• Late cancellation or termination requests made after the billing cycle has closed.
• Delays or issues caused by third-party utility providers or force majeure events.

3. Refund Process

To request a refund, please contact us at info@brightgridenergy.online within 7 days of the transaction. Include your name, account number, and reason for the request. Approved refunds will be processed to the original payment method within 7–10 business days.

4. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

5. Contact Us

If you have questions about our refund policy, please email us at info@brightgridenergy.online.